DoubleTree by Hilton Biltmore/Asheville Amenities

Business Facilities

• Business centre
• Meeting/banquet facilities
• Fax/photocopying

Cleaning Services

• Laundry
• Dry cleaning
• Ironing service

Cleanliness & disinfection

• Use of cleaning chemicals that are effective against Coronavirus
• Guest accommodation is disinfected between stays
• Guest accommodation sealed after cleaning
• Guests have the option to cancel any cleaning services for their accommodation during their stay
• Linens, towels and laundry washed in accordance with local authority guidelines

Common Areas

• Garden
• Outdoor fireplace
• Terrace
• Outdoor furniture

Food & Drink

• Vending machine (snacks)
• Coffee house on site
• Vending machine (drinks)
• Packed lunches
• Bar
• Special diet menus (on request)
• Room service
• Breakfast in the room
• Kid-friendly buffet
• Restaurant

Food & drink safety

• Physical distancing in dining areas

Front Desk Services

• 24-hour front desk
• Concierge service
• Luggage storage
• Express check-in/check-out
• ATM/cash machine on site

General

• Parking
• Free parking
• WiFi available in all areas
• Pets allowed

Miscellaneous

• Heating
• Air conditioning
• Lift
• Wheelchair accessible
• Soundproof rooms
• Non-smoking rooms
• Family rooms
• Facilities for disabled guests

Physical distancing

• Contactless check-in/check-out
• Physical distancing rules followed
• Screens or physical barriers placed between staff and guests in appropriate areas

Pool and Spa

• Fitness centre
• Swimming Pool
• Indoor pool
• Swimming pool
• Hot tub/Jacuzzi
• Fitness
• Indoor pool (all year)

Safety & security

• Safety deposit box

Safety features

• Face masks for guests available
• Hand sanitizer in guest accommodation and key areas
• First aid kit available
• Staff follow all safety protocols as directed by local authorities
• Shared stationery such as printed menus, magazines, pens, and paper removed

Services

• Internet services
• Free WiFi
• WiFi

Transportation

• Shuttle service
• Accessible parking
• Shuttle service (additional charge)
• Electric vehicle charging station